Keep the environment working
Managed Technology Services
Ongoing monitoring, maintenance, support and operational technology ownership under a defined responsibility and response model.
Typical starting point
KSh 25K–100K+/month
Time to value
Begins after environment and responsibility onboarding
Commercial model
Monthly in advance; tier and final fee depend on users, endpoints, sites, servers, complexity, response and on-site needs
Who this is for
Organisations that need dependable day-to-day technology ownership without building every discipline internally.
Scope principle
Final scope is confirmed after the current process, data, integrations, responsibilities and acceptance conditions are understood. Sufrone leads the engineering scope and technical coordination. Any equipment, provider or specialist dependency is named, funded and accepted separately before commitment.
Diagnostic signals
Signs this problem is already costing the operation.
These are practical symptoms, not a checklist you need to satisfy before starting a conversation.
- 01No one owns the full environment after implementation
- 02Users depend on informal support and undocumented fixes
- 03Monitoring, backups, releases and suppliers are managed separately
- 04Management cannot see recurring incidents or improvement priorities
What should change
Delivery should leave the business easier to run and easier to govern.
Practical outcomes guide scope, acceptance and handover instead of treating launch itself as the finish line.
- Support, monitoring and maintenance ownership is explicit
- Users, endpoints, sites, servers and key systems operate under one service boundary
- Health, incidents, changes and improvement priorities remain visible
- The level of service scales with environment complexity and response needs
Built for dependable use
Support, ownership and change are part of the design—not post-launch extras.
Managed Technology is an operating service across the environment, separate from the four engineering disciplines.
Scope, responsibilities and acceptance are confirmed before implementation.
Discuss this service